PRIVACY POLICY

Privacy Policy

Effective Date: 01-August-2025

Aamrita Global LLP ("we", "us", "our") operates the website www.biofrost.in (“Website”) and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information (“Personal Information”) when you use our Website.

This Privacy Policy is published in compliance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is aligned with the principles of the Digital Personal Data Protection Act, 2023. It governs the collection, use, disclosure, storage, and protection of personal information by Aamrita Global LLP through its website www.biofrost.in

By accessing or using this Website, you agree to the terms of this Privacy Policy and consent to the use of your information as described herein.

1. Information We Collect

We may collect both personal and non-personal information through your interactions on our Website, including but not limited to:

• Name, address, phone number, email ID, gender, date of birth
• Payment and billing details during transactions
• Information you provide during surveys, reviews, contests, or customer service communication
• Content you upload or feedback you share

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer service and resolve complaints
• Recommend products based on past activity
• Send order updates, promotions, or newsletters
• Improve our Website, services, and offerings
• Conduct marketing and demographic analysis (sometimes via third-party partners)
• Prevent fraud or misuse of our Website
• Comply with legal obligations or respond to lawful requests

3. Security Measures

We use industry-standard security practices to protect your data. This includes secure servers, encryption protocols, and restricted access. However, you are responsible for maintaining the confidentiality of your account credentials. We are not liable for any misuse arising from information you willingly share.

4. Session Data & Cookies

We may automatically collect session data such as IP address, browser type, and device details to help enhance your experience. We also use cookies and pixel tags for analytics and personalization. You may choose to disable cookies via browser settings, but this may limit functionality.

5. Promotional Communication

You may receive promotional emails about BioFrost products and offers. You can unsubscribe anytime by clicking the unsubscribe link provided in our emails.

6. Third-Party Links

Our Website may contain links to external sites operated by third parties. These are not under our control, and we are not responsible for the content, privacy practices, or terms of such sites.

7. Disclosure of Information

We may disclose your Personal Information in the following cases:

• To comply with legal or regulatory obligations
• To prevent fraud or potential harm
• To group companies and affiliates for operational purposes
• To service providers, auditors, advisors, or partners working on our behalf
• In the event of a merger, acquisition, or business restructuring

8. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at the email address provided below. We will process your request within a reasonable timeframe, in accordance with applicable laws and any legal or contractual obligations that may apply.

9. Grievance Officer

As per the Information Technology Act, 2000, the designated Grievance Officer is:

Name: Mr. Nirmal M. Mathew
Address: Aamrita Global LLP,
1st Floor, 7 Fida Ali Mansion, Shamaldas Gandhi Road,
Zaveri Bazaar, Kalbadevi, Mumbai, Maharashtra – 400002
Operations Office:
Unit No. 4, Ground Floor, Ujagar Industrial Estate,
Waman Tukaram Patil Marg, Deonar, Chembur, Mumbai – 400088
Mobile: +91 85919 32899
Landline: 022 45169982 / 45169992
Email: marketing@biofrost.in
Support Timings: Monday – Saturday, 10:00 AM to 6:00 PM
Email Response Time: Within 4 working hours

10. Policy Updates

We may update this Privacy Policy from time to time without prior notice. Changes will be posted on this page and will take effect immediately. You are encouraged to review this page periodically.