Privacy Policy

Privacy Policy

Effective Date: 01-August-2025

Aamrita Global LLP ("we", "us", "our") operates the website www.biofrost.in ("Website") and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information ("Personal Information") when you use our Website. This website is intended for users located in India. Users outside India should not access this website or share personal information through it.

This Privacy Policy is published in compliance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025. It governs the collection, use, disclosure, storage, and protection of personal information by Aamrita Global LLP through its website www.biofrost.in

By accessing or using this Website, you agree to the terms of this Privacy Policy and consent to the use of your information as described herein.

Information We Collect

We may collect both personal and non-personal information through your interactions on our Website, including but not limited to:

Name, address, phone number, email ID, gender, date of birth Payment and billing details during transactions Information you provide during surveys, reviews, contests, or customer service communication Content you upload or feedback you share

How We Use Your Information

We use your information to:

Process and fulfill your orders Provide customer service and resolve complaints Recommend products based on past activity Send order updates, promotions, or newsletters Improve our Website, services, and offerings Conduct marketing and demographic analysis (sometimes via third-party partners) Prevent fraud or misuse of our Website Comply with legal obligations or respond to lawful requests

Security Measures

We use industry-standard security practices to protect your data. This includes secure servers, encryption protocols, and restricted access. However, you are responsible for maintaining the confidentiality of your account credentials. We are not liable for any misuse arising from information you willingly share.

Session Data, Cookies & Advertising Technologies

We may automatically collect session data such as IP address, browser type, and device details to help enhance your experience.

We use cookies, pixels, tags and similar technologies — our own and those of third-party advertising and analytics partners, including Meta and Google. Through these technologies, our partners may receive information about your activity on our Website, such as pages viewed, items added to cart, and purchases completed. This information is used to measure the performance of our advertising, understand how our Website is used, and show you more relevant ads on other platforms.

You may disable cookies through your browser settings, though this may limit some Website functionality. You may also manage ad personalisation directly through the settings of the relevant platform.

Promotional Communication

You may receive promotional emails about BioFrost products and offers. You can unsubscribe anytime by clicking the unsubscribe link provided in our emails.

Third-Party Links

Our Website may contain links to external sites operated by third parties. These are not under our control, and we are not responsible for the content, privacy practices, or terms of such sites.

Disclosure of Information

We may disclose your Personal Information in the following cases:

To comply with legal or regulatory obligations To prevent fraud or potential harm To group companies and affiliates for operational purposes To service providers, auditors, advisors, or partners working on our behalf To advertising, analytics and marketing technology partners, for measurement and advertising purposes In the event of a merger, acquisition, or business restructuring

Your Rights

In line with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, you have the right to:

Access a summary of the personal data we process about you and the processing activities undertaken Correct, complete, update or erase your personal data Withdraw your consent at any time — withdrawing consent is as easy as giving it. Where you withdraw consent, we will cease processing and erase your data unless retention is required by law. Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity Grievance redressal — raise a complaint with our Grievance Officer (details below)

To exercise any of these rights, contact us at the email address provided below. We will process your request within a reasonable timeframe, in accordance with applicable laws and any legal or contractual obligations that may apply.

If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required under applicable law. Where the purpose is no longer being served and retention is not required by law, we will erase your data.

Grievance Officer

As per the Information Technology Act, 2000 and the Digital Personal Data Protection Rules, 2025, the designated Grievance Officer is:

Name: Mr. Nirmal M. Mathew Address:

Aamrita Global LLP, 1st Floor, 7 Fida Ali Mansion, Shamaldas Gandhi Road, Zaveri Bazaar, Kalbadevi, Mumbai, Maharashtra – 400002

Operations Office: Unit No. 4, Ground Floor, Ujagar Industrial Estate, Waman Tukaram Patil Marg, Deonar, Chembur, Mumbai – 400088

Mobile: +91 85919 32899 Landline: 022 45169982 / 45169992 

Email: marketing@biofrost.in

Support Timings: Monday – Saturday, 10:00 AM to 6:00 PM Email Response Time: Within 2 working days.

Policy Updates

We may update this Privacy Policy from time to time without prior notice. Changes will be posted on this page and will take effect immediately. You are encouraged to review this page periodically.